Help - Dispatch & Delivery
When will my parcel be delivered?
Orders placed before 2pm will be dispatched the same day. Small orders are delivered by Royal Mail First Class, while heavier items will be delivered by Parcelforce 48hr. If you have not received your order within five working days, please contact our office.
What are your delivery services and charges?
All parcels are sent via Royal Mail First Class delivery or Parcelforce 48hr, depending on their weight.
Standard Mainland UK delivery is FREE on all orders over £25, while orders under £25 will incur a £1.99 postal charge. If you live in the UK Highlands & Islands, postage is calculated on the weight of your parcel and charges may vary between £1.99 and £23. The total postal charge will be shown on the confirmation page before you check out.
You can find detailed Postage rates here
What about international delivery?
Living outside of the UK? No problem, we deliver worldwide!
Postal charges for international parcels are calculated by weight and will vary from country to county.
To Check your Countries Postage rates, click here
The easiest way to find out how much it will cost to send your order is to log in to your account, add some items to your basket and select the correct delivery address from the confirmation page. The correct postage will then be automatically calculated for you.
Due to the weight of some of our products, international postage can sometimes be very expensive. It is often possible to reduce postage costs by splitting orders in to two parcels and sending them separately.
This calculation is not currently available on the website so please feel free to contact us before placing your order and we will do all we can to reduce the cost of postage for you.
Can I send an order to an address different to my Billing address?
Yes, we are happy to send orders to a different delivery address. You will be able to specify your delivery address during the checkout process.
Here at the HSC, wherever possible we try and do our bit for the environment, this includes the packaging materials we use.
80% of all our packaging is recycled and biodegradable. Whether its the eco friendly corn starch bubbles used to protect your goods or the locally sourced, recycled cardboard box it arrives in.
What happens if I’m out when you deliver my parcel?
If you're not at home when Royal Mail or Parcelforce try to deliver, the driver will return your parcel to the depot or sorting office. A card will be left explaining where your parcel is and what to do next. Often you can arrange for an alternative delivery time or arrange collection yourself.
What if a product is out of stock?
If a product is out of stock, you will not be able to order it online through our website. You can contact us via email or phone the office if you would like more information about when a product will be back in stock.
Sometimes you will see a product says "Limited Availability" this means there are only 1 or 2 left in stock, so hurry, add it to your basket and checkout before they are all gone!
Will you deliver my items to a Hotel?
Although we do accept orders for dispatch to Hotels, we can not be held responsible for any lost items or refused deliveries due to such addresses.
Different Hotels have different polices on accepting packages for guest so please make sure you have checked with your Hotel before placing your order.
