Help - Privacy and Security

Privacy Promise

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

When you shop with us, we collect certain personal information from you (for example: your name, email address, payment and delivery addresses). All such information is held in our encrypted database, HSC complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.

For more detailed information, see our full Terms and Conditions

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Verisign Secure shopping

You can shop safe in the knowledge that any sensitive data submitted to our site is protected by high-level SSL encryption technology provided by Verisign, one of the leading provider of SSL encryption technology.

We do not hold any of your credit card details on our system, all information is processed by our bank and is kept within full compliance of the PCI Credit Card Security standard.


What are Cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At hsconline we use cookies to keep track of what you have in your shopping basket, and to identify you when you return to our site.

To place an order on our website, you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you will still be able to browse the site and use it for research purposes but you will not be able to buy anything. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note, cookies can't harm your computer. We do not store personally identifiable information such as credit card details in cookies, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or improve the content of our site.

This information is part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and if you have any further concerns then do not hesitate to contact by phone or email and we will be more than happy to help.

Our Cookie Policy

To make full use of the online shopping basket, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Here's a list of the main cookies we use, and what we use them for:

HSESSION - This cookie allows our web servers to respond to your actions on the website such as "Add to basket" or browsing the website. The website wouldn't work correctly for you without it.

country - This cookie remembers your country selection (if applicable) and enables us to show you the correct content

__utma, __utmb, __utmc, __utmv, __utmz - The following cookies are all used to enable the function of Google Analytics. Helping us analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. This information helps us to improve the website and your shopping experience.

The data stored by these cookies can be seen only by the relevant staff at HSC and Google and never shows any confidential information.

foobar-status - this cookie allows us to remember if you have seen the cookie notification bar so we don't show it to you every time you visit the site.

Managing your cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.

To check and see if cookies are enabled, or to change any settings related to cookies you will need to check the preferences or settings of your specific browser.

The following links may be helpful, otherwise you should use the help section built in to your browser.

for further information about cookies in general, visit

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