Privacy Policy

The Homeopathic Supply Company hereafter referred to as HSC. Our registered office is The Street, Bodham, Holt' Norfolk, UK, NR25 6AD. Our company registration number is 4170640 Registered in England.

This privacy policy explains how HSC ("we," "us," or "our") collects, uses, and protects the personal information you provide to us when using our website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Topics:

What information do we collect about you?
How will we use the information about you?
Data Sharing
Consent and Opt-Out
Data Retention
Security Measures
Access to your information and correction
Cookies
Other Websites
Secure shopping
Changes to our privacy policy
How to Contact Us

What information do we collect about you?

We collect various types of information when you interact with our website, including:

• Personal information: When you register with us or place an order for products or services, we collect personal information such as your name, email address, and contact details. This information is necessary for order processing, account management, and to provide a personalised experience on our website.
• Website usage information: We collect information about your browsing behaviour on our website using cookies. This includes data about your visit duration, pages viewed, and other related statistics.

How will we use the information about you?
We use the information we collect about you for the following purposes:

• Order processing: We use your personal information to process your orders, manage your account, and fulfil your requests for products or services.
• Personalisation: We utilise your information to personalise your experience on our website, including displaying relevant products, offers, or recommendations.
• Marketing communications: If you are subscribed to our email newsletter, we may contact you about other products and services that we think may be of interest to you. This includes sending marketing emails. You have the right to opt out of receiving such communications at any time via an unsubscribe link in any email.
• Abandoned cart emails: As part of our marketing and customer retention strategy, we may send you abandoned cart emails to remind you about items left in your shopping cart and encourage you to complete your purchase. These emails may contain personalised recommendations or incentives.

Data Sharing
We do not share your personal information with any company outside of HSC for mail or marketing purposes. However, we may share your information with trusted third-party service providers and partners who assist us in delivering abandoned cart emails or providing other related services. These entities are bound by confidentiality obligations and are only authorised to use your information as necessary to fulfil their contractual obligations to us.

Consent and Opt-Out
By providing your personal information, you consent to the collection, use, and disclosure of that information in accordance with this privacy policy. You have the right to withdraw your consent and opt out of receiving marketing communications, including abandoned cart emails, at any time. You can update your preferences by clicking the "Unsubscribe" link provided in any marketing email.

Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy or as required by law. The retention period may vary depending on the nature of the information and the purposes for which it was collected.

Security Measures
We are committed to ensuring that your personal information is secure. We have implemented appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. These measures include encryption, secure payment gateways, regular system updates, and ongoing monitoring of our systems for potential vulnerabilities.

Access to Your Information and Correction
You have the right to request a copy of the information we hold about you. If you would like to obtain a copy of your personal information or believe that any information we are holding on you is incorrect or incomplete, please contact us via email at orders@hsconline.co.uk or write to us at HSC, The Street, Bodham, Norfolk NR25 6AD.

Cookies
Our website uses cookies to enhance your browsing experience and provide personalised features. Cookies are small text files that are stored on your computer or mobile device when you visit our website. They help us analyse website traffic, track visitor behaviour, and improve the functionality of our site. By using our website, you consent to the use of cookies in accordance with this privacy policy. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, please note that disabling cookies may affect your ability to fully utilise all features of our website. For more information about cookies and how to manage them, you can visit the websites www.aboutcookies.org or www.allaboutcookies.org.

Other Websites
Our website may contain links to other websites. Please note that this privacy policy only applies to our website. When you click on links to other websites, we encourage you to read their privacy policies. We are not responsible for the privacy practices or the content of external websites.

Secure Shopping
We prioritise the security of your sensitive data. We utilise high-level SSL encryption technology to protect any sensitive information you submit on our site. We do not store your credit card details on our system; all information is processed by third-party payment processors in compliance with the PCI Credit Card Security standard.

Changes to Our Privacy Policy
We regularly review and update our privacy policy to ensure its continued relevance and compliance with applicable laws. Any updates or changes to this policy will be posted on this web page with a revised effective date.

How to Contact Us
If you have any questions, concerns, or requests regarding our privacy policy or the information we hold about you, please feel free to contact us using the following information: Email: orders@hsconline.co.uk Telephone: 01263 588788 Address: HSC, The Street, Bodham, Norfolk NR25 6AD We are committed to addressing and resolving any privacy-related issues in a timely and transparent manner.

Last Updated: 24/05/2023