HELP & FAQ

Creating an account is as easy as entering your name, email address and password on our registration page. Once complete, you will be able to save all your address details for a quick and easy checkout, as well as see all your past web orders.

Don’t worry though, if you prefer to checkout as a guest, simply head straight to the checkout and enter your details to complete your order.

If you have forgotten your password, simply click the "forgot your password?" link on the Login page and follow the instructions to reset your password.

As a customer, you will automatically receive order confirmation emails as well as communications from us in the unlikely event that there’s a problem with the payment or delivery of your order.

You can also sign up to our email newsletter to receive up to date news, special offers and our latest products. Simply enter your email address to the sign up box to be added to our list.

If you no longer wish to receive these emails then you can click the link at the bottom of the emails we send you and your address will be removed from the list.

You can place your order either online via this website, or alternatively you can give us a call on 01263 588788 , Monday to Friday 9.30am to 4.30pm and place your order by phone.

We accept all major credit and debit cards, including Visa, Mastercard, Maestro and JCB as well as PayPal.

We can also arrange to receive your payment by BACS if you place an order over the phone with our office team.

If for any reason you wish to cancel your order, please contact us via email: orders@hsconline.co.ukor phone: 01263 588788 and we will arrange the cancelation or return of your order in accordance with our Returns and Refunds policy.

If you wish to make changes to your order, please contact us as soon as possible so we can adjust your order accordingly.

Please note, we try to dispatch all orders within 1 working day so if your order has already been sent out, changes made may incur extra postage costs.

Orders placed before 2pm will be dispatched the same working day. Parcels sent to UK mainland addresses are sent via either Royal Mail 24hr & 48hr Tracked delivery or Parcelforce 48hr delivery. (Dispatch times may vary during the Christmas period)

Delivery times are an estimate and not guaranteed. 24hr delivery can take anywhere between 1 and 5 working days and 48hr form 2 to 7 working days. Over 90% of orders however are received within the 24hr and 48hr windows.
If you have not received your order within five working days, please contact our office. Tracking data is only held by Royal Mail and Prcelforce for a maximum of 90 days, any enquiries after this cut off date are not possible.

International delivery can take up to 14 working days, but the majority are delivered within 5 to 7 working days. If you have any concerns regarding your delivery, please do not hesitate to contact us.

Standard 48hr UK (ex Highlands & Islands) delivery is FREE on all orders over £30, while orders under £30 will incur a £3.99 postal charge.

Delivery to Highlands & Islands incurs a surcharge calculated at checkout based on parcel weight.

Living outside of the UK? No problem, we deliver worldwide!

Postal charges for international parcels are calculated by weight and will vary from country to county.
To check the cost of delivery for your order, simply place all the items you wish to purchase in your basket and use the postage calculator on the shopping cart page to calculate shipping costs.

Due to the weight of some of our products, international postage can sometimes be very expensive. It is often possible to reduce postage costs by splitting orders into two parcels and sending them separately.
This calculation is not currently available on the website so please feel free to contact us before placing your order and we will do all we can to reduce the cost of postage for you.

Here at the HSC, wherever possible we try and do our bit for the environment, this includes the packaging materials we use.

80% of all our packaging is recycled and biodegradable. Whether its the eco friendly corn starch bubbles used to protect your goods or the locally sourced, recycled cardboard box it arrives in.

If you're not at home when Royal Mail or Parcelforce try to deliver, the driver will return your parcel to the depot or sorting office. A card will be left explaining where your parcel is and what to do next. Often you can arrange for an alternative delivery time or arrange collection yourself.

Although we do accept orders for dispatch to Hotels, we can not be held responsible for any lost items or refused deliveries due to such addresses.

Different Hotels have different polices on accepting packages for guest so please make sure you have checked with your Hotel before placing your order.

Yes. We offer both a statutory and discretionary returns policy.

You have the right to cancel your order within 14 calendar days of receiving your goods. To arrange a return, please contact us at orders@hsconline.co.uk or call 01263 588788.

To be eligible for a return:

• Items must be unused, unopened, and in the same condition you received them
  
• Items must be returned in their original packaging
  
• You must include proof of purchase (e.g., order number or receipt)
  

We are unable to refund postal charges for returns unless the item is faulty, damaged, or not as described.

Can I return something after 14 days?

Yes — at our discretion. We accept returns up to 30 days after delivery, provided the item meets the above conditions.

For these discretionary returns, a restocking fee may apply to cover the cost of original postage and transaction fees. This will be confirmed with you before your refund is processed.

We are unable to accept returns on the following:

• Gift cards
• Downloadable digital products
• Personal care or health items
• Bags of pillules or tablets where the seal has been broken
• Part boxes or opened trays of bottles

These items cannot be resold due to hygiene and contamination risks.

If you are returning a sale item, the amount refunded will be equal to the amount paid for the item.

To return your product, you should mail your product to: The Homeopathic Supply Co, The Street, Bodham, Holt, NR25 6AD, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item, except in the rare circumstance that a product is damaged, faulty or not as described.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, no later than 3 weeks after receiving your return.

Under the Consumer Contracts Regulations 2013, you have the legal right to cancel most online purchases within 14 days of receiving the goods, without needing to give a reason.

You must notify us of your intention to cancel within this period. Items must then be returned to us within 14 days, in unused condition and at your cost (unless the item is faulty or incorrect). You will receive a refund for the item and the original delivery charge (up to our standard delivery rate).

This section is not a full summary of your legal rights. For more details, please contact Citizens Advice or your local Trading Standards office.

The size of bottle you need is a matter of personal preference and how many pillules you need to store.

Some of our most popular bottles and vials are:

S1SC - this is the same vial as used in the Helios Remedy Kits
D10 - a popular 10ml dropper bottle similar to that used by many of the Bach Flower and Helios remedies
S10 - the same bottle as the D10 but with a screw cap for tablet/pillule storage
D30 - a popular 30ml dropper bottle for liquid storage

If you are unsure about which type of bottle you require, please call our office and we will be more than happy to offer advice on the various options.

Moulded glass bottles are usually made from soda glass and are produced from a mould.

Tubular glass bottles are produced from tubes of neutral glass and contain no soda. This type of glass recommended for long-term storage of homeopathic remedies.

Yes, if desired, all the glass bottles we sell are suitable to be reused after sterilisation.

Sac-lac, or saccharum lactis, are blank sucrose or lactose pillules or tablets which have not yet been medicated. Our Sac-lac is prepared to quality control standards for medicinal use. Unfortunately it is not currently possible to source an organic variety.

Sucrose pillules are pure sucrose with a small amount of corn starch which acts as a binding agent. Pure lactose tablets are made from milk sugar with a small amount of binder-gum Arabic. We also stock lactose/sucrose tablets, which are harder than pure lactose.

Yes, we sell Xylitol pillules, a sugar alcohol gained by the hydrogenation of the sugar xylose. It is widely used as a tooth-friendly sugar alternative.

NB: Sugar alcohol is not the same as ethanol, the alcohol used in alcoholic beverages, and does not affect the body in the same way.

Your choice of pillule or tablet size is simply a matter of preference. Some practitioners like using larger pillules while others prefer to use smaller ones, especially if they are creating a first aid kit.

Our most commonly purchased pillules is the SL56, this is the same sized pillule as used in the Helios Homeopathy Kits and Remedies.

No, we are not a pharmacy. We can only sell a selection of Homeopathic Remedies that are licensed to be sold outside of a pharmacy. Visit our Remedies section to view our range.

For all other homeopathic pharmaceutical needs we recommend Helios Homeopathy

This will depend on what type of pillule or tablet you are medicating and also the size of bottle you are filling. For more details you can take a look at The Dispensing Pocket Book, which offers more information on how to medicate remedies.

This can be a time-consuming process! We do sell vials filled with most of our tablets, but these are more expensive than if you fill your own bottles. We sell both a plastic funnel and Wooden Scoop that are suitable for filling some bottles. If you would like more information, please contact us for assistance.