Need assistance? Here at HSC we strive to offer the best customer service possible. On this page you will find information to help you get the most from our site as well as answers to some of our most frequently asked questions.
If you can't find what you are looking for, or just want to talk to a real person, then don't hesitate to give us a call on 01263 588788and speak to one of our friendly staff members who are more than happy to help.
MANAGING YOUR ACCOUNT
Creating an account is as easy as entering your name, email address and password on our registration page. Once complete, you will be able to save all your address details for a quick and easy checkout, as well as see all your past web orders.
Don’t worry though, if you prefer to checkout as a guest, simply head straight to the checkout and enter your details to complete your order.
If you have forgotten your password, simply click the "forgot your password?" link on the Login page and follow the instructions to reset your password.
As a customer, you will automatically receive order confirmation emails as well as communications from us in the unlikely event that there’s a problem with the payment or delivery of your order.
You can also sign up to our email newsletter to receive up to date news, special offers and our latest products. Simply enter your email address to the sign up box to be added to our list.
If you no longer wish to receive these emails then you can click the link at the bottom of the emails we send you and your address will be removed from the list.
You can place your order either online via this website, or alternatively you can give us a call on 01263 588788 , Monday to Friday 9.30am to 4.30pm and place your order by phone.
We accept all major credit and debit cards, including Visa, Mastercard, Maestro and JCB as well as PayPal.
We can also arrange to receive your payment by BACS if you place an order over the phone with our office team.
If for any reason you wish to cancel your order, please contact us via email: firstname.lastname@example.org phone: 01263 588788 and we will arrange the cancelation or return of your order in accordance with our Returns and Refunds policy.
If you wish to make changes to your order, please contact us as soon as possible so we can adjust your order accordingly.
Please note, we try to dispatch all orders within 1 working day so if your order has already been sent out, changes made may incur extra postage costs.
DISPATCH & DELIVERY
Orders placed before 2pm will be dispatched the same working day. Parcels sent to UK mainland addresses are sent via either Royal Mail 24hr & 48hr Tracked delivery or Parcelforce 48hr delivery. (Dispatch times may vary during the Christmas period)
Delivery times are an estimate and not guaranteed. 24hr delivery can take anywhere between 1 and 5 working days and 48hr form 2 to 7 working days. Over 90% of orders however are received within the 24hr and 48hr windows. If you have not received your order within five working days, please contact our office. Tracking data is only held by Royal Mail and Prcelforce for a maximum of 90 days, any enquiries after this cut off date are not possible.
International delivery can take up to 14 working days, but the majority are delivered within 5 to 7 working days. If you have any concerns regarding your delivery, please do not hesitate to contact us.
Standard 48hr UK (ex Highlands & Islands) delivery is FREE on all orders over £30, while orders under £30 will incur a £3.99 postal charge.
Delivery to Highlands & Islands incurs a surcharge calculated at checkout based on parcel weight.
Living outside of the UK? No problem, we deliver worldwide!
Postal charges for international parcels are calculated by weight and will vary from country to county. To check the cost of delivery for your order, simply place all the items you wish to purchase in your basket and use the postage calculator on the shopping cart page to calculate shipping costs.
Due to the weight of some of our products, international postage can sometimes be very expensive. It is often possible to reduce postage costs by splitting orders into two parcels and sending them separately. This calculation is not currently available on the website so please feel free to contact us before placing your order and we will do all we can to reduce the cost of postage for you.
Here at the HSC, wherever possible we try and do our bit for the environment, this includes the packaging materials we use.
80% of all our packaging is recycled and biodegradable. Whether its the eco friendly corn starch bubbles used to protect your goods or the locally sourced, recycled cardboard box it arrives in.
If you're not at home when Royal Mail or Parcelforce try to deliver, the driver will return your parcel to the depot or sorting office. A card will be left explaining where your parcel is and what to do next. Often you can arrange for an alternative delivery time or arrange collection yourself.
Although we do accept orders for dispatch to Hotels, we can not be held responsible for any lost items or refused deliveries due to such addresses.
Different Hotels have different polices on accepting packages for guest so please make sure you have checked with your Hotel before placing your order.
RETURNS & REFUNDS
We are happy to organise the return or exchange of any item provided you notify us within 30 days of receipt. Please contact email@example.com or call 01263 588788 to initiate your return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We are unable to refund the cost of any postal charges incurred due to refund or exchange, except in the rare circumstance that a product is damaged, faulty or not as described.
To complete your return, we require a receipt or proof of purchase.
Non-returnable items include: Gift cards Downloadable software products Some health and personal care items Any bags of pillules or tablets where the seal has been broken. Part boxes or open trays of bottles
If you are returning a sale item, the amount refunded will be equal to the amount paid for the item.
To return your product, you should mail your product to: The Homeopathic Supply Co, The Street, Bodham, Holt, NR25 6AD, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item, except in the rare circumstance that a product is damaged, faulty or not as described.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, no later than 3 weeks after receiving your return.
As a consumer, you have the right to cancel your contract at any time up to 7 working days after the day on which you receive the goods you ordered. You must inform us of the cancellation of the contract. You must take reasonable care of the goods whilst in your possession and they must be returned to us promptly at your cost. This is not intended to be a full statement of all of your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.
FAQ - BOTTLES
The size of bottle you need is a matter of personal preference and how many pillules you need to store.
Some of our most popular bottles and vials are:
S1SC - this is the same vial as used in the Helios Remedy Kits D10 - a popular 10ml dropper bottle similar to that used by many of the Bach Flower and Helios remedies S10 - the same bottle as the D10 but with a screw cap for tablet/pillule storage D30 - a popular 30ml dropper bottle for liquid storage
If you are unsure about which type of bottle you require, please call our office and we will be more than happy to offer advice on the various options.
Moulded glass bottles are usually made from soda glass and are produced from a mould.
Tubular glass bottles are produced from tubes of neutral glass and contain no soda. This type of glass recommended for long-term storage of homeopathic remedies.
Yes, if desired, all the glass bottles we sell are suitable to be reused after sterilisation.
FAQ - SAC-LAC & TABLETS
Sac-lac, or saccharum lactis, are blank sucrose or lactose pillules or tablets which have not yet been medicated. Our Sac-lac is prepared to quality control standards for medicinal use. Unfortunately it is not currently possible to source an organic variety.
Sucrose pillules are pure sucrose with a small amount of corn starch which acts as a binding agent. Pure lactose tablets are made from milk sugar with a small amount of binder-gum Arabic. We also stock lactose/sucrose tablets, which are harder than pure lactose.
Yes, we sell Xylitol pillules, a sugar alcohol gained by the hydrogenation of the sugar xylose. It is widely used as a tooth-friendly sugar alternative.
NB: Sugar alcohol is not the same as ethanol, the alcohol used in alcoholic beverages, and does not affect the body in the same way.
Your choice of pillule or tablet size is simply a matter of preference. Some practitioners like using larger pillules while others prefer to use smaller ones, especially if they are creating a first aid kit.
Our most commonly purchased pillules is the SL56, this is the same sized pillule as used in the Helios Homeopathy Kits and Remedies.
FAQ - HOMEOPATHIC REMEDIES
No, we are not a pharmacy. We can only sell a selection of Homeopathic Remedies that are licensed to be sold outside of a pharmacy. Visit our Remedies section to view our range.
This will depend on what type of pillule or tablet you are medicating and also the size of bottle you are filling. For more details you can take a look at The Dispensing Pocket Book, which offers more information on how to medicate remedies.
This can be a time-consuming process! We do sell vials filled with most of our tablets, but these are more expensive than if you fill your own bottles. We sell both a plastic funnel and Wooden Scoop that are suitable for filling some bottles. If you would like more information, please contact us for assistance.