Terms & Conditions

The Homeopathic Supply Company t/a HSC, hereafter referred to as HSC. 
Welcome to the hsconline.co.uk website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, please refrain from using our site.

Definitions 
The term 'HSC' or 'us' or 'we' refers to the owner of the website whose registered office is The Street, Bodham, Holt' Norfolk, UK, NR25 6AD. Our company registration number is 4170640 Registered in England. The term 'Website' means the website located at www.hsconline.co.uk or any subsequent URL which may replace it. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Content 
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. All content is subject to change without notice. 
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Rights 
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited, these materials are protected by United Kingdom and international copyright and database right laws. You are only allowed to use this Shop and the material they contain as set out in these terms. 
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Third party web sites 
This website may contain links to other third party websites, which are not under the control of and are not maintained by HSC. Any such links do not constitute an endorsement by HSC of any products or services available on such sites. HSC provides these links for your convenience only and you use such links entirely at your own risk. We accept no responsibility for the content or use of such sites or information contained in them.

Privacy 
Please see our full Privacy Policy for full details.

Security 
All payments place on this website are handled by our certified Level 1 PCI DSS compliant processing partner.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Delivery
Once your order has been placed you will receive an email with confirmation of your order. This is confirmation that we have received your order. It is not confirmation that the order you have placed is guaranteed to be in stock or that it can be fulfilled. Sometimes errors do occur in our stock inventory or other customers order just before you. We cannot be liable or responsible for any loss occurring because your items are not in stock. We will endeavour to contact you as soon as possible if this is the case.

Once your order has been processed you will receive confirmation of dispatch via the selected delivery provider including tracking details for your convenience.

We will make every effort to deliver your order within the time estimate (the estimate is in working days unless otherwise stated) provided on our website. However, this is an estimate, and delivery within the time quoted cannot be guaranteed. If the goods are not delivered within the time we have estimated, please feel free to contact us by telephone (+44 1263 588788) or email and we will try to resolve the issue promptly.

We will not be liable for any loss caused to you by late delivery over the estimated provided.

Returns and Cancellations

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers have the right to cancel most online purchases within 14 calendar days of receiving the goods, without giving a reason.

If you wish to cancel your order and return the item(s), please notify us within this 14-day period. Once cancelled, you must return the item(s) to us within 14 days of notifying us.

You will be responsible for the cost of returning the item(s) to us, unless the item was sent in error, is faulty, damaged, or not as described.

We will refund the full cost of the items returned, along with the original delivery charge paid at checkout, up to the cost of our standard delivery service. If you chose a premium or express delivery option, the additional amount will not be refunded.

Important exceptions:
Due to hygiene, safety, and contamination risks, we are unable to accept returns of the following once opened:

• Bags of pillules or tablets

• Trays or bags of bottles

• Any items where the seal or protective packaging has been broken or tampered with

We reserve the right to deduct an amount from any refund if the value of the goods has been diminished due to handling beyond what is necessary to establish their nature, characteristics, or functioning.

Refunds will be processed within 14 days of receiving the returned goods or proof of return.

Discretionary returns outside of 14 days:
We understand that exceptional circumstances may arise. If you wish to return an item outside of the standard 14-day cancellation window, please contact us. Provided the item is unused, unopened, and in resalable condition (and does not fall under the hygiene exclusions listed above), we may accept the return at our discretion.

In such cases, a restocking fee will apply to cover the original shipping cost and any associated transaction fees. This will be deducted from your refund amount. Acceptance of discretionary returns and the level of the restocking fee will be confirmed upon request.

VAT/Duties
Our prices remain the same irrespective of where you live, with a single global price for each product, inclusive of all relevant VAT charges. If you live outside of the EU, for example, the Channel Islands, then your price will already include the absence of VAT charges.

This means that your price will not change even if your local VAT rate is different from the UK rate.

If you are a VAT registered trader, we can provide a VAT receipt in respect of the items purchased. Please note that some items are not VAT rated e.g. Books. Any VAT receipts will be made out to the hsc account holder and sent to the address quoted on the account.

If you are ordering goods from outside the UK, please be aware you may be liable to pay any or all local import taxes and duties upon delivery. It is the customers responsibility to be aware of these specific costs before ordering. If you require assistance in calculating these costs, please contact us and we will be happy to help. If for any reason your parcel is returned to us due to a failure of paying these fees, your order will be refunded less the cost of shipping or re-delivery can be arranged for a further fee. We reserve the right to charge any fees associated with the return of a refused parcel back to the customer.

General 
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.